Refund Policy

1. General Policy

At The Water Engineer, we strive to provide high-quality services to our users. However, due to the digital nature of our directory listings, premium memberships, and advertising services, generally all sales are final and non-refundable once the service has been activated or the digital content has been accessed.

2. Exceptions

We may consider refund requests under the following exceptional circumstances:

• Double Payment: If you were charged twice for the same transaction due to a technical error.
• Service Non-Delivery: If a purchased service (e.g., premium listing activation) was not delivered or activated within a reasonable timeframe (typically 72 working hours) despite successful payment.
• Technical Issues: If a technical defect on our end prevents you from utilizing the core features of the purchased service, and we are unable to resolve the issue within a reasonable time.

3. How to Request a Refund

To request a refund, please contact our support team at darshan@thewaterengineer.com within 7 days of the transaction.

Please include the following details in your request:

• Subject Line: Refund Request - [Order ID]
• Registered Email Address
• Transaction Date & Amount
• Reason for Refund Request
• Proof of Payment (Screenshot or Receipt)

4. Refund Processing

Once your request is received, we will inspect usage logs and transaction details. We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Razorpay) within 5-7 business days.

5. Contact Us

For any questions related to refunds and cancellations, please contact us at darshan@thewaterengineer.com.